Privacy Policy

Relish Big Tasty Burgers ("Relish," "we," "us," or "our") respects your privacy. This policy explains what we collect when you use our website or order from us, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly, such as:

• Contact information (name, email, phone) when you sign up for rewards, submit a franchising inquiry, or contact us.
• Order and payment information when you place an order. Online orders are processed by our third-party partners (Toast, DoorDash, Grubhub, BiteSquad). Relish does not store payment card data.
• Gift card purchases processed through Toast’s eGift platform.

We also collect information automatically when you visit the site, including:

• Device and browser information, IP address, and pages viewed.
• Cookies and similar technologies for analytics, session management, and preferences.

How We Use It

• To process and fulfill your order, deliver rewards, and respond to your inquiries.
• To improve our website, menu, and in-store experience.
• To send occasional marketing emails if you’ve opted in. You can unsubscribe any time using the link in the email.
• To comply with applicable laws and protect against fraud or misuse.

Sharing

We share information with service providers who help us operate, including:

• Toast — online ordering, point-of-sale, and gift cards.
• DoorDash, Grubhub, BiteSquad — delivery fulfillment.
• Google — Maps embeds and website analytics.
• Email service providers — rewards and marketing communications.

Each partner has its own privacy policy. We do not sell your personal information.

Cookies

We use cookies for essential site functionality, analytics, and to remember your preferences. You can manage cookies through your browser settings; disabling them may affect some features of the site.

Your Choices

• Unsubscribe from marketing email at any time via the link in any email.
• Request access to, correction of, or deletion of your personal information by emailing us at the address below.
• Opt out of analytics by installing a browser extension or using “Do Not Track.”

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Security

We use reasonable administrative and technical measures to protect your information. No system is fully secure, so we cannot guarantee absolute security.

Changes

We may update this policy from time to time. When we do, we’ll update the effective date at the top of this page. Material changes will be announced on the site.

Contact Us

Questions about this policy? Reach our team at hello@relishusa.com. For franchising inquiries, email franchising@relishusa.com or call (352) 359-4762.